Privacy policy

Privacy Policy – Elaf Cosmetics

At Elaf Cosmetics ("we", "our", or "us"), your privacy is extremely important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.elafcosmetics.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Order History

We refer to this information as “Order Information”.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfill any orders placed through the Site

  • Arrange for shipping and delivery

  • Provide customer support

  • Communicate with you regarding your order

  • Screen orders for potential risk or fraud

  • Improve and optimize our website

  • Send order confirmations and updates via WhatsApp

  • Provide you with information or advertising relating to our products or services

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above.

For example:

  • We use Paymob to process online payments securely

  • We share the necessary customer details with shipping companies to deliver your orders

  • We use marketing and analytics tools, including:

    • Facebook Pixel

    • Google Analytics

    • TikTok Pixel

These technologies help us understand customer behavior and improve your shopping experience.

4. Cash on Delivery (COD)

When you choose Cash on Delivery (COD), your order details may be shared with our delivery partners solely for the purpose of fulfilling and delivering your order.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Personalize your shopping experience

  • Enable cart recovery

  • Deliver targeted advertising through Facebook and TikTok

You can control or disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

To exercise any of these rights, please contact us at:

📧 elafcosmetics1@gmail.com
📞 01505808814

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Age Requirements

Our Site is available for use by individuals of all ages, including those under 18 years old.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices or if you have questions, please contact us:

Elaf Cosmetics
Cairo, Egypt
📧 elafcosmetics1@gmail.com
📞 01505808814
🌐 www.elafcosmetics.com